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Client Success Director

Company: VirtualVocations
Location: Modesto
Posted on: October 24, 2024

Job Description:

A company is looking for a Client Success Director to enhance customer relationships and ensure satisfaction in clinical research services.



Key Responsibilities

Serve as the primary interface for key customers, managing onboarding and ongoing communication
Coordinate with internal teams to meet client-specific requirements and ensure service delivery
Monitor client satisfaction and outcomes, facilitating resolution of any issues that arise


Required Qualifications

3+ years of experience in an IRB or clinical research setting
Comprehensive operational knowledge of client services and regulatory impact on customer experience
Bachelor's degree in life sciences or related field preferred
3+ years of experience in client program development or project management
Advanced knowledge of IRB processes and federal regulations

Keywords: VirtualVocations, Livermore , Client Success Director, Executive , Modesto, California

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