Account Manager - Self-Service - SF
Company: AdTheorent, Inc.
Location: San Francisco
Posted on: November 13, 2024
Job Description:
AdTheorent is the leader in DSP machine learning solutions for
advertising. Since 2011, AdTheorent's advanced machine learning and
media buying platform, A\T Platform, has delivered measurable
real-world value for advertisers in a managed-service capacity. In
2020, we decided to offer that platform - built for traders by
traders - as a self-service offering: AdTheorent Self-Service. The
Self-Service team is comprised of account managers, implementation
specialists, campaign optimizers, and data scientists to provide a
level of service not typically offered by self-service programmatic
solutions.AdTheorent's (ADTH) Self-Service line of business is
seeking a qualified Account Manager to join its team! The position
will be key in ADTH's efforts to grow its self-service offering.
The AM will manage the client relationship from early-stage
evaluation of the platform through the signing of a longer-term
services agreement and later work to grow the client's media buying
through our proprietary demand-side-platform. As AM, you will
consult clients on ADTH capabilities and best practices to ensure
campaign success and client satisfaction. In this role, you will
also collaborate with Sales to maximize share-of-wallet and make
proactive upsell recommendations. As the main liaison between the
client and the business, you will also work to coordinate internal
stakeholders across the Finance, Operations, Partnerships, Product,
and Sales teams to service clients.Responsibilities Include:
- Establish and manage relationships with new and existing
self-service clients, focusing on both the high-level partnership
as well as campaign-specific support.
- Carry out regular tasks to support the relationship, including
billing, coordinating client interactions, and other operational
needs.
- Advise clients on high-level platform capabilities and campaign
setup best practices, including structure, targeting, and pixel
placement to support successful execution and user
satisfaction.
- Act as the main point of contact for assigned accounts and
ensure client deliverables are provided in a timely manner.
- Contribute to business reviews and collaborate with sales to
establish ways of improving the working relationship with clients
and grow ADTH's share-of-wallet.
- Actively upsell when performance and/or offerings align with
customer's business needs.
- Execute client requests coordinating amongst the appropriate
stakeholders across Operations, Partnerships, Engineering,
Marketing, and Finance.
- Keep abreast of digital media developments and industry
technologies and capabilities.
- Work with Associate Account Managers to give them exposure to
day-to-day tasks.Minimum Requirements:
- Bachelor's degree - relevant degrees in marketing or
communications a plus.
- 1-2 years in digital programmatic; digital media planning or
buying, digital adtech account management or client services.
- Results and goal oriented.
- Independent, confident, and enthusiastic.
- Possess great initiative and proactively identifies new
opportunities.
- Customer service oriented.
- Bonus if you have experience in a demand-side platform (DSP),
Salesforce and JIRA.Compensation range: $60-65K base + commission.
We offer full health coverage, generous PTO, and an award-winning
office culture!The base range provided is AdTheorent's current
assessment for this role. The confirmed salary will be commensurate
with experience, education, skills, and other factors. This is
subject to change, but will be no less than the minimum stated. We
encourage all to apply, as applicants will be assessed on an
individual basis. Job title and base salary will depend on
qualifications and experience.We are an Equal Opportunity Employer
and seek to foster community, inclusion and diversity within the
organization. We encourage all qualified candidates, regardless of
racial, religious, sexual or gender identity, to
apply.#LI-Hybrid
#J-18808-Ljbffr
Keywords: AdTheorent, Inc., Livermore , Account Manager - Self-Service - SF, Executive , San Francisco, California
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