Senior Director of Contact Center Operations

Company: VirtualVocations
Location: Sunnyvale
Posted on: November 14, 2024

Job Description:

A company is looking for a Senior Director, Contact Center Operations.

Key Responsibilities

Define and direct contact center policies, objectives, and operations
Analyze operations and develop performance criteria to monitor contact center effectiveness
Oversee budget development and hiring strategies aligned with operational goals

Required Qualifications

Bachelor's degree required
10+ years of related experience, including management experience
5+ years of management experience preferred
PMP certification preferred
Agile training certification preferred

Keywords: VirtualVocations, Livermore , Senior Director of Contact Center Operations, Executive , Sunnyvale, California

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