Lead Design Researcher
Company: Capital One
Location: San Francisco
Posted on: October 26, 2024
Job Description:
11 West 19th Street (22008), United States of America, New York,
New YorkLead Design ResearcherWe are currently seeking a Lead
Design (User) Researcher to join our team to focus on strategic
level research. Because we are a human-centered organization
obsessed with delivering products and services based on customer
research and feedback, design research is at the heart of our work.
We believe using empathy, curiosity, and asking questions to
understand our customers is core to delivering best-in-class
products and services. We represent the voice of our customers and
focus on delivering customer insights.The Design team at Capital
One is at the forefront of enriching our customers' digital and
physical experiences. We champion a thriving environment of
collaboration, authenticity, and healthy critique, in which we
honor diversity of thought, create a culture of belonging, and
elevate one another. If you're an innovator and storyteller who
embraces an environment where you can experiment, learn, and change
banking for good, we would love to hear from you.This Researcher
would support initiatives within the Data, Models, Decisioning, and
Credit Innovation (DMDC) team including Systemization (Card DS+ML
Eng Experience Vision) and DDA (Domain Destination Architecture) to
drive the future of card data and platforms.What You'll Do:As a
leader and maker, you'll be asked to handle responsibilities,
including:Strategy & Planning
- Collaborating with design, technology, product, and business
teams to create intuitive and engaging associate and customer
experiences across multiple projects simultaneously, start to
finish.
- Work within an internal/associate facing space that is highly
technical related to data, ML, AI.
- Translating findings into insights that guide the experience
and product decisions.
- Leading and shaping early product definitions with formative
and foundational research.
- Engage in portfolio prioritization to help set the research
strategy and roadmap for the team.
- Manage through open-ended problems and support early product
definition.
- Advocate for the customer through human-centered research
methods.
- Defining and adhering to research standards and best practices
for how research is done.
- Champion the prioritization of research & analysis as a basis
for making design-centered product enhancements.
- Working with partners and teams across various
geographies.
- Embracing and advocating for an experience mindset - this is as
important to the work as the results.Lead & Develop Teams
- Building and leading successful teams through career
development by mentoring, coaching, and elevating others.
- Guide team members in research planning, alignment, execution,
analysis, and follow-up.
- Navigating conflict resolution within your team as well as
within projects, teams, and partner relationships.
- Participate in hiring by reviewing resumes, conducting
interviews, and attending consensus.Execution & Delivery
- Demonstrate fluency of research tools and techniques to measure
success, present opportunities, and support decision-making and
prioritization utilizing qualitative and quantitative research
methods.
- Practice and help evolve the team's research techniques and
toolset to work effectively in cross-team collaboration.
- Participate in end-to-end product research by:
- Conducting research studies at all stages from discovery to
validation, using a variety of methods to understand customer needs
and define opportunities which can include in-depth/empathy
interviews, field studies, prototype testing & usability
benchmarking, contextual inquiry, surveys, card sorts, heuristic
review, and participatory design.
- Leading designers and non-designers on project teams to
understand and apply research findings by framing problems,
defining insights, and designing new methodologies/practices to
serve research needs.
- Facilitating synthesis and knowledge mapping sessions, teaching
research methodologies.
- Distilling findings into clearly articulated and actionable
insights for stakeholders by clearly articulating strategies.
- Knowledge management and dissemination of insights, and
creating standards for how research is done, shared, templatized,
and managed.
- Planning and facilitating workshops with internal and external
stakeholders to align with business needs.
- Present and communicate research and analysis clearly and
effectively across various organizations in any format required.
Must be able to sell, support, explain, and simply present
usability approach and research to various audience types.Basic
Qualifications
- At least 7 years of experience with user, product, or market
research.Preferred Qualifications
- Advanced degree in social sciences, human factors, cognitive
science, human-computer interaction, or behavioral economics, or
certifications in a design or research-related field.
- Experience leading large bodies of work, research strategy, and
teams.
- Comfortable working with agile and legal teams.
- Familiarity with conducting and analyzing research for
cross-channel experiences.
- Comfortable working with a variety of business partners and
delivering outcomes.
- Experience managing a cross-functional team.At this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.The minimum and maximum full-time
annual salaries for this role are listed below, by location. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the
agreed-upon number of hours to be regularly worked.New York City
(Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design.San
Francisco and San Jose, California (Hybrid On-Site): $210,900 -
$240,700 for Sr. Manager, Design.Candidates hired to work in other
locations will be subject to the pay range associated with that
location, and the actual annualized salary amount offered to any
candidate at the time of hire will be reflected solely in the
candidate's offer letter.This role is also eligible to earn
performance-based incentive compensation, which may include cash
bonus(es) and/or long-term incentives (LTI). Incentives could be
discretionary or non-discretionary depending on the plan.Capital
One offers a comprehensive, competitive, and inclusive set of
health, financial, and other benefits that support your total
well-being. Learn more at the Capital One Careers website.
Eligibility varies based on full or part-time status, exempt or
non-exempt status, and management level.This role is expected to
accept applications for a minimum of 5 business days. No agencies
please. Capital One is an equal opportunity employer committed to
diversity and inclusion in the workplace. All qualified applicants
will receive consideration for employment without regard to sex
(including pregnancy, childbirth or related medical conditions),
race, color, age, national origin, religion, disability, genetic
information, marital status, sexual orientation, gender identity,
gender reassignment, citizenship, immigration status, protected
veteran status, or any other basis prohibited under applicable
federal, state or local law. Capital One promotes a drug-free
workplace.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.com.Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).At Capital One, we're building a leading information-based
technology company. Still founder-led by Chairman and Chief
Executive Officer Richard Fairbank, Capital One is on a mission to
help our customers succeed by bringing ingenuity, simplicity, and
humanity to banking. We measure our efforts by the success our
customers enjoy and the advocacy they exhibit.
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Keywords: Capital One, Livermore , Lead Design Researcher, Other , San Francisco, California
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